263869BR - Customer Service Technical Support Representative II
Irving, TX

Job Description

Job Description :

Job Summary

Answers telephone and written or Internet-based inquiries of a technical or complex nature from customers regarding company products. Support is primarily related to external clients but may also assist/advise internal clients. Analyzes non-routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Regularly requires deviation from standard screens, scripts, and procedures. Maintains log of problems so that recurring problems can be reported to product development. Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise. Handles situations which require adaptation of response or extensive research according to customer response. May orient, train, or check the work of other employees.

Our current hours of operation are as follows: 8-5, Monday-Friday (eastern)

This position can work remotely.Experience navigating multiple computer screens and programs while interacting with customers.

Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).

Basic Qualifications

* High school diploma or equivalent
* One year experience operating a computer in a Windows based environment

Preferred Qualifications

* Bachelor's Degree
* Two years experience in a customer facing environment.
* Two years experience troubleshooting computer hardware, mobile phones, or other electronic devices

In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!

Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law.

Equal Opportunity Employer/Disability/Protected Veterans.

Metro Area

US-GA-Atlanta, US-TX-Dallas

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued. Sprint reviews applications for employment without regard to the applicant's race, religion, color, creed, gender/sex, gender identity, national origin, genetic information, ancestry, age, citizenship, marital status, sexual orientation, protected veteran status, disability or any other classification protected by Federal, state or local law. Sprint is a background screening, drug-free workplace.

Equal Opportunity Employer/Disability/Protected Veterans

If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.

"Applicants have rights under Federal Employment Laws" Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia's Fair Change Hiring Law Poster.