18008223 - Engineering Lead/Manager
San Francisco, CA

Job Description

Job Description

Overview"The chatbots of the future won't just respond to questions - they'll converse. They'll think. They'll draw insights from knowledge graphs and other sources. They forge emotional relationships with customers." We believe that. Do you? Interested in redefining the experience beyond clicking that "Help" button? Join us in our journey to define the future of Customer Experience!

The Sutherland Chatbot Solutions team is forging the next generation of customer and employee engagement in conversational, AI-driven chatbots. We are a growing, multi-functional team in San Francisco that will solve user engagement challenges for well-known brands across the Fortune 500 and shape the chatbot category along the way.

As an Engineering Manager you will:

* Mentor/grow/retain engineers and strengthen relationships across internal and external and local and remote resources


* Bring AI projects to life: Lead/organize the engineering team, define architectural/technical requirements, develop and improve the platform, integrate with other systems, collaborate with Sutherland Global and client teams to gather technical requirements, support, educate


* Develop standards to ensure scalability, system resiliency and performance


* Enhance tools and processes to accelerate development, improve teamwork, increase efficiency, capabilities, robustness, quality, etc


* Work with a diverse team across multiple time zones (in-house & offshore)


* Work with Data Scientists, Machine learning experts and external partners to drive improvements to the AI/ML capabilities of the platform


* Provide thought leadership on technologies, development and collaboration processes, industry standard methodologies.



Qualifications

We'd love to hear from you if:

* 6+ years of experience leading and building scalable web products, services and platforms


* Experience building large scale application architectures in complex environments
* Experience with cloud-native builds working with API end-points, microservices and contemporary web architectures
* Experience with modern dev/ops architectures and tools
* Fluent in several of these languages: NodeJS, Javascript, Python, Rails, etc.
* You have full-stack cloud infrastructure knowledge with appreciation of high availability systems across wide-ranging environments, including legacy systems
* Prior experience across different working environments, including: agency/dev shop, enterprise, startups and innovation divisions a plus
* Prior experience with Chatbot/IVR, ML/AI development, messaging apps and platforms development a plus


* Prior experience with data science, ML/AI development, Amazon Lex, Google DialogFlow, meya.ai, Watson a plus



Other Requirements

* Ownership mindset: Reliable, takes pride in the quality of their work.
* Hunger: A desire to explore and raise the bar in building conversational experiences and eagerness to embrace the new and unknown
* Communicator: Skills to communicate with stakeholders on engineering, product, business and client teams
* Must have flexibility to work with distributed teams across multiple time zones.
* Role is located in San Francisco. Occasional global and domestic travel may be required
* Eligibility to work in the US

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.