Talkdesk, Inc.

Talkdesk is the world’s leading cloud-based call center software provider.

  • Founded 2011
  • 51-200 Employees
  • 51-100 Engineers
  • Enterprise Software

About Talkdesk, Inc.

About Us

Talkdesk is the world's leading cloud-based call center software solution. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.

Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

How it Works

Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time.

Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription.

With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.

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Tech Stack
  • Backbone.js
  • Ruby
  • Ruby on Rails
  • Sinatra
  • Sidekiq
  • MongoDB
  • Redis
  • RabbitMQ

Perks
  • Unlimited vacation days
  • Ability to work from home when needed
  • Unlimited snacks/drinks
  • Catered lunches
  • Comprehensive medical
  • Dental and vision
  • 401K
  • Life insurance
  • Short-term and long-term disability
  • FSA
  • Commuter benefits
  • EAP
  • PetPlan
  • Legal support (RocketLawyer)
  • Travel assistance
  • Savings on loan refinancing (SoFi)
  • Performance bonuses
  • Stock options
  • Paid time off
  • Paid vacations
  • Free MiFis for commuters

Benefits
  • Medical, Dental, & Vision Insurance Medical, Dental, & Vision Insurance
  • Retirement/401K Plan Retirement/401K Plan
  • Life & Disability Coverage Life & Disability Coverage
  • Catered lunch Catered lunch