Talkdesk, Inc.

Talkdesk is the world’s leading cloud-based call center software provider.

Founded 2011
51-200 employees
  • Enterprise Software
  • Headquarters address
    535 Mission St, San Francisco, CA 94105, USA

    About Us

    Talkdesk is the world's leading cloud-based call center software solution. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.

    Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

    How it Works

    Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time.

    Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent with the call data, voicemail recording and transcription.

    With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.

    Tech stack

    Backbone.js, Ruby, Ruby on Rails, Sinatra, Sidekiq, MongoDB, Redis, RabbitMQ

    Benefits

    Compensation and retirement

    401k

    Health and wellness

    Health insurance
    Dental insurance
    Vision insurance
    Life insurance
    Disability insurance

    Values and quality of life

    Catered lunches
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo
    Talkdesk, Inc. - Company Photo