Serenova

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees.

Founded 2015
501-1000 employees
  • Enterprise Software
  • Headquarters address
    7300 RR 2222 Building 3 Suite 200

    Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia/New Zealand. Learn more at www.serenova.com. For live updates follow @serenovashine.

    History and transformation:

    LiveOps Inc. (Serenova’s former parent company) originally built its CCaaS solution in 2000 to support the home-based agent services/contact center BPO (business process outsourcing) business, which now supports up to 20,000 agents across the US. Serenova (formerly LiveOps Cloud) spun into a SaaS division in 2009 to sell the CCaaS externally. It then completed a divestiture to Marlin Equity Partners in Q4 FY15 to become a stand-alone company.

    Launched in March 2016, Serenova’s newest solution, CxEngage, was built from the ground-up as an API-first solution leveraging the AWS microservices-based architecture for rapid innovation around complex, multinational deployments. With this technology, agents can engage with a customer via any channel, and pivot to another channel while maintaining context to better handle the inquiry, as required.

    Tech stack

    Javascript, Angular JS, Node, Backbone, Ember and Clojure

    Benefits

    Compensation and retirement

    401k

    Health and wellness

    Health insurance
    Dental insurance
    Vision insurance
    Life insurance
    Disability insurance

    Values and quality of life

    Catered lunches
    Serenova - We are a family of people that treat each other as humans, we claim progress over perfection, take responsibility radically and strive to go above and beyond the norm.  Most importantly, we believe there is no finish line!