Serenova

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees.

  • Founded 2015
  • 501-1000 Employees
  • 201-500 Engineers
  • Enterprise Software

About Serenova

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia/New Zealand. Learn more at www.serenova.com. For live updates follow @serenovashine.

History and transformation:

LiveOps Inc. (Serenova’s former parent company) originally built its CCaaS solution in 2000 to support the home-based agent services/contact center BPO (business process outsourcing) business, which now supports up to 20,000 agents across the US. Serenova (formerly LiveOps Cloud) spun into a SaaS division in 2009 to sell the CCaaS externally. It then completed a divestiture to Marlin Equity Partners in Q4 FY15 to become a stand-alone company.

Launched in March 2016, Serenova’s newest solution, CxEngage, was built from the ground-up as an API-first solution leveraging the AWS microservices-based architecture for rapid innovation around complex, multinational deployments. With this technology, agents can engage with a customer via any channel, and pivot to another channel while maintaining context to better handle the inquiry, as required.

We are a family of people that treat each other as humans, we claim progress over perfection, take responsibility radically and strive to go above and beyond the norm. Most importantly, we believe there is no finish line!
Serenova - We are a family of people that treat each other as humans, we claim progress over perfection, take responsibility radically and strive to go above and beyond the norm.  Most importantly, we believe there is no finish line!
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Tech Stack
  • Javascript
  • Angular JS
  • Node
  • Backbone
  • Ember and Clojure

Perks
  • Flex PTO
  • Flex hours
  • Catered lunch and breakfast
  • plenty of snacks and drinks
  • family culture
  • all the feel of a start up without any of the risk because we are 100% Private Equity funded!

Benefits
  • Medical, Dental, & Vision Insurance Medical, Dental, & Vision Insurance
  • Retirement/401K Plan Retirement/401K Plan
  • Life & Disability Coverage Life & Disability Coverage
  • Catered lunch Catered lunch