Armed with Hero running on their device of choice, store associates are transformed from often underused assets to digitally-connected stylists; building relationships just like they do in-store.

Founded 2015
201-500 employees
  • eCommerce
  • Headquarters address
    1 Little West 12th Street, 3rd Floor, New York, NY, 10014

    21 billion sq ft of physical retail space is siloed from e-commerce. Our team is on a mission to change that.
    We're only three years into our journey, but already 350m shoppers on websites like Harvey Nichols, Men's Warehouse, John Varvatos & John Hardy can use Hero to connect live with an associate in their nearest store - perfect for when they need real-time advice from someone in the know. For retail associates, our app represents a whole new way to do their jobs, giving them access to millions of online shoppers, not just customers who pass by the store.
    This omnichannel approach is evolving billions of sq ft of analogue retail space into hyper-connected smart stores of the future; in cities including London, Paris, New York, Los Angeles and Hong Kong.

    We're an energetic team that moves fast. From our offices in London and New York, we're bringing together a world class collective of problem solvers passionate about blending technology, fashion and retail. Hero was founded in 2015 by the team that previously launched Europe's largest app commerce company and is privately funded.

    Find out more at www.usehero.com


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