We want to change up the post purchase experience for ecommerce customers by enabling people to handle their own home deliveries and returns, automatically, via WhatsApp, Messenger and Instagram.

Founded 2017
1-15 employees
  • eCommerce
  • Social Networking
  • Digital Communication
  • Headquarters address
    Farringdon, London, UK

    Who we are

    The HelloDone is changing the ecommerce post purchase customer experience by integrating directly with retailers and logistics carriers and using Conversational AI to solve post purchase queries and automatically handling home deliveries and returns. We are at the forefront of social commerce, enabling WhatsApp, Messenger and Instagram for online retailers and ecommerce platforms:

    ● ~85% automation containment of all queries through our platform
    ● Partnering with Meta and our clients to enable automated conversations on Instagram
    ● Built our own in-house recommendation engine to drive new sales through social messaging channels

    Why us

    The atmosphere here is professional and focused but we’re still very much a startup. We are flexible, agile and we have huge energy to make a real impact for our clients and end-users alike. Our values are influenced by our backgrounds at successful startups, big tech companies and industry, all combined to create an approach which we feel works fantastically well.

    If you’re interested in using your development experience in playing a key, early role in the development of a truly customer-centric innovation, keep reading.

    How we do things

    ● We work in cross-functional full-cycle product teams.
    ● You can expect to work on a wide variety of technical solutions from user-facing applications to internal tools.
    ● We take pride in the code we ship and aim to do all the right things (test driven development, code reviews, “leave it better than you found it”) and expect you to contribute to the improvement of these development processes.
    ● We encourage your input in every stage of the development process
    ● We work remotely but will look to take flexible office space in London soon. However, we do meet up regularly for socials.

    Tech stack

    Java, Kotlin, AWS, Elasticsearch, Kibana, Python, vert.x, Docker, Gradle, Maven, IntelliJ IDEA


    Compensation and retirement

    Stock Options

    Vacation and time off

    Paid holidays
    Flexible working hours

    Personal development

    Conferences reimbursement

    Values and quality of life

    We work remotely, at least for now (we'll get an office in London at some point), so we make sure we get into London for a few beers / supper at least once a month to share our war stories since last time we met face 2 face.