Customer.io

We're looking for a Senior Engineering Manager to shape the engineering culture and process as Customer.io grows from 20 engineers to 30, 40, and beyond.

As the first engineering manager at the company, you'll have freedom to work with us to establish how engineering management at Customer.io should work. We have an experienced group of engineers, strong technical leads, a proven architecture, and a track record of delivering major improvements with stability.

While your influence is important across the entire engineering organization, what is most lacking today is structure around people management, career guidance, working structures in our squads, and overall project management.

Our core values guide how we work

• Empathy: Treat people with courtesy and kindness while trying to understand where they’re coming from.
• Transparency: Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
• Responsibility: When people act and think like owners, everyone feels empowered to make our company the best it can be.
• Awkwardness: Celebrate the things that make you unique and do the same for your co-workers.