Our core expertise includes assisting Enterprise IT to be a competitive service provider to their business by deploying unique Bi-Modal IT strategies customized for their business. We are absolutely the best service provider to transform our customer's IT operations from legacy backoffice IT operating model to a next gen operating framework. Our transformation framework is well tested by 100's of clients in their journey to support digitization, growth leveraging components such as -
a) True single pane of glass
b) Event aggregation, correlation & technology integration
c) Be "First to Know" & "First to Report"
d) Automation of incident remediation
e) Service catalogs
f) Industrialized utility services
g) Private or public enterprise command center services
h) Intelligent business operations - service dependency mapping, business activity monitoring
i) Analytics, Big Data & reporting
j) Cloud Ops & DevOps
We have proven case studies where multiple Enterprise IT departments have transformed themselves into competitive service providers (from back office IT) using our solution components.