Service Desk Analyst II-Epic - IT Tech Services Delivery - Full Time - 8 Hour - Days*
Walnut Creek, CA

Job Description

Job Description:

The Service Desk Analyst II - Epic works within established procedures for the Service Desk to manage reasonably complex requests from inception to implementation. Establishes and maintains effective relationships with JMH end users for problems encountered in connection with the use of supported systems. Provides ITS solutions and services which ultimately contribute to patient safety and care.

Education:

* High School Graduate or Equivalent Preferred
* Associate's Degree Preferred
* Vocational Trade School Preferred

Experience:

* 2 years Information Technology - Service Support Required
* Healthcare Setting Preferred

Certifications/Licensures:

* HDI-Service Desk Analyst - Help Desk Institute Certification Preferred
* ITIL - v3 Foundation - Information Technology Infrastructure Library Preferred

Skills:

* Demonstrated knowledge of concepts, practices, and procedures used within a Service Desk Support Environment.
* Demonstrated ability to assist end users over the phone.
* Must be proficient in Windows based computer applications.
* Basic understanding and knowledge of clinical workflows.
* Demonstrates intermediate level skills in MS Outlook, Excel, Word, Project, Visio, Skype and SharePoint.

Work Shift:

08.0 - 08:30 - 17:00 (United States of America)

Scheduled Weekly Hours

40