SAP Business Analyst - Grand Prairie
Grand Prairie, TX

Job Description

OVERVIEW: A Business Analyst is responsible for comprehending basic to complex business issues and contributing to IT support and business projects by translating business needs.

RESPONSIBILITIES:

* Support the Key Users in problem determination for issues relating to the SAP LE and SD modules. Manage Key users opened tickets determining root cause or resolution using Richemont ticket system. Escalating ticket resolution when necessary.
* Help in assisting local business and Central Core Team in the Development, Design, and Testing of existing as well as new software enhancements.
* Develop and maintain both technical and user documentation.
* Need to continuously enrich and develop training materials for conducting both local and on-site training classes.
* Cross training of other members within the IT Department.
* Travel within the US as well as oversees required.
* Extended hours and weekends will be required on occasion.
* Coordinates and participates on projects / enrichments testing related activities.
* Understand technical design specifications and define test conditions. Develop accurate and complete test plans and conduct testing according to plan.
* Responsible for maintenance, configuration and documentation of local applications.
* Perform other tasks related to support and delivering high-quality services to the internal clients.
* Work with development team to Support RICEFWU (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows and User experience) in the SAP system.
* Strong communication and interpersonal skills, with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish
* Communicating task status/issues to IS management and project leaders.
* Ensuring that project success criteria are met.
* Ensures cross-functional knowledge transfer is conducted within the team, organization and the business for changes to their application area.
* Willingness to continually evolve role and responsibilities.

EXPERIENCE:

* 2-4 years of experience in an Information Technology business analyst role working with end-users to translate business requirements into IT functional specifications to be developed by the Central IT team
* Good understanding of the integration points with other SAP modules.
* SAP experience in LE/SD with a minimum of 2 full lifecycle SAP, 1 S/4 implementation preferred
* Ability to identify and solve complex problems through research and trouble-shooting.
* Knowledge of excel including pivot tables, and data tools.
* Proven project management skills, capable of creating and monitoring a detail project plan and possessing the business acumen and communication skills to interact with senior management
* Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
* Proven ability to be flexible and work hard in a fast paced environment, both independently and within a team.
* Experience supporting multiple SAP modules or experience across retail industry preferable.
* Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to cross-functional teams, business and leaders.
* Strong analysis and problem solving skills; ability to rapidly analyze, identify and communicate business critical problems within an IT environment.

TECHNICAL SKILLS:

* BS degree in Computer Science or related
* Support on SAP ECC 6.0 system.
* Strong SAP knowledge of the Logistics Execution and or OTC modules.
* SAP Query & LSMW skills required. IDOC, CRM, or EWM knowledge is a plus
* Experience with S/4 HANA, Solution Manager, Service Now, and integration of web technologies with backend applications is preferred.

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth