Sales System Manager - GLCC
Niles, IL

Job Description

Position Summary:

The Sales System Manager is responsible for bringing new Go-To-Market system-enabled business capabilities across Coca-Cola throughout the Reyes Family of Businesses. This Information Technology role will ensure the support of the sales systems which support business capabilities by working within a matrixed organization to deliver results. This position also includes project management, work group supervision, recommending business process improvements, operational execution through vendors, status reporting as well as managing a team of direct reports.

Position Responsibilities may include, but not limited to:

* Focus on Go-To-Market (Sales, Merchandising, Marketing, Pricing), working within modern architectures and frameworks while experimenting with newer technologies and tools with particular focus on Salesforce.com, e-commerce and mobile technologies.
* Work with leadership team to align capabilities roadmaps and execution status.
* Develop, maintain and continuously progress in knowledge of business functions including sales, merchandising, pricing, e-commerce and Go-To-Market reporting.
* Work with the business and analysts to design system solutions, providing assistance and direction to development teams, leveraging a standard SDLC model from Concept, Analysis/Requirements through Development, QA, Implementation, and Decommission.
* Analyze impact of proposed solutions across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
* Understand and fully utilize ITIL-type methodology for responding to functional and technical issues, from incident management, assist in technical investigation to identify root causes, creating plans and mitigation for user processes.
* Provide stewardship across the organization of second and third level 24 by 7 support for problem resolution.
* Ensure the development of user documentation and training. Provide education and training to advance the ability of our user community.
* Lead the alignment and delivery of major and minor projects.
* Serve as liaison between The Coca-Cola Companies, Reyes Holdings Family of Businesses and other internal/external IT organizations, vendors and technical groups to resolve complex issues and deliver projects.
* Perform system configuration and data manipulation as needed.
* Perform routine review of application controls and security components.
* Build test plans and perform system testing, work with users and project development teams during the design, construction, testing and implementation of modifications to systems.
* Ensure the support activities are met in the project framework and delivery.
* Proactively work to resolve issues and manage scope, escalate when necessary.
* Manage team resources and coordinate activities within and across teams as needed.
* Deliver a quality product for each project or phase on time and within budget.
* Communicate status reporting within to respective stakeholders.
* Manage project issues, risks and plan deviations.
* Adhere to Reyes Holdings IT processes (SDLC, Architecture, and Change Management) throughout the project lifecycle.
* Meet weekly with project teams and business sponsors to discuss project status.
* Document and track action items.
* Complete weekly status reports including milestone plan updates and budget updates.
* Create an overall Test Strategy to identify the required phases and levels of testing to address project risks and ensure effective coverage.
* Communicate system and procedural changes to users with written and oral methods.
* Communicate and reinforce standard business process concepts and methodology.
* Ensure change and access control, and landscape management processes are followed.
* Recommend system or process enhancements.
* Establish and maintain relationships with key business area users.
* Demonstrate self-confidence while showing respect and support to others.
* Other projects or duties as assigned.

Required Skills and Experience:

* Bachelor's degree in Engineering, Computer Science, Sales, Management Information Systems/Science or related field
* 3 years of experience managing a team
* 7 years of experience managing vendors
* 3 years of mobile application/Web/Mobile device management experience
* 7 years of experience working in a business analysis role
* Expert knowledge of Salesforce.com business processes; capability to effectively work with and in the business automating and streamlining business processes
* Experience working in a decentralized/matrix environment
* Extensive Manufacturing, Quality and Plant Maintenance experience
* Familiarity with SAP PP/SD, Salesforce.com and Integration best practices
* Strong ability to work independently and be self-driven as it relates to workload, problem-solving and trouble-shooting
* Expert proficiency in gathering business requirements, process flows and use cases
* Experience with modeling and mapping as-is and to-be business processes
* Excellent verbal and written communication skills
* Expert in Microsoft Office
* Ability to be on a rotation 24x7 on-call scheduled
* Ability to travel up to 20%
* This position must pass a post-offer background and drug test.

Preferred Skills and Experience:

* Experience with Microsoft Project or like project management tool
* Experience working in a business analysis role for a multi-location or 24x7 distribution company
* Warehouse Management and Distribution experience

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.