Website Coordinator
Austin, TX

Job Description

Position Purpose: Troubleshoot front line website applications issues and questions through the website support helpline and email

Monitor the website support helpline and emails to support and answer questions on system up time and page turn time issues, on-line claim submissions, on line authorization requests, on line eligibility verifications, the Health Passport, and other related website topics

Identify trend in issues, notify applicable departments for resolutions and track resolutions of issues to ensure the success of the websites

Monitor websites' performance and stability, report issues timely and efficiently and track resolutions

Develop website related training materials for all systematic updates or enhancements, including state submission and user acceptance testing

Coordinate training for various audiences on new website functionalities

Perform routine portal and ad hoc reports as requested

Education/Experience: Associate's degree in related field or equivalent experience. 1 years of web support or communications experience.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.