Job Directory Web Content Filtering Engineer

Web Content Filtering Engineer
Richardson, TX

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Job Description

Job Description:

Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.

At Bank of America we are:

* Committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
* Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
* Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
* Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
* Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
* Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

The Web Content Filtering Engineer will be responsible for providing Network Operations support for Web Content Filtering/Proxy and Threat/Malware infrastructure for Bank of America.

Main responsibilities will include incident support and triaging as well as request fulfillment and change execution as part of a larger team that is responsible for the health and welfare of the Bank's Web Content Filtering/Proxy and Threat/Malware infrastructure.

* Manages incoming Incident tickets on the Bank's Service Management tool to provide operations support and triage to restore service adhering to the Bank's standard SLAs.
* Creates, modifies and represents appropriate configuration changes required to restore service on incidents in adherence to the Bank's Change Management procedures.
* Provides resolution to Web Content Filtering and Threat/Malware P1, P2 and P3 incidents including troubleshooting at a network level, engaging vendors, next levels of escalation and documenting incident restoration.
* Works with Problem Management on root cause analysis and corrective actions to prevent a repeat of the associated incidents.
* Responsible for Service Request Fulfillment including analysis of the incoming Request to better understand the customer's business & technical needs, prioritizing dates, scheduling and executing the required changes.
* Collaborates with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements/standards and impact assessment.
* Creates, peer reviews, and implements proxy/malware designs based on service requests.
* Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary.
* Responsible for documentation, monitoring, troubleshooting, and evaluation of network and infrastructure systems, working towards solving and resolving network incidents.
* Performs design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production.
* Communicates the status and progress to the customer on a daily basis via the Bank's systems of record and respond to requests and incidents in adherence to standard SLAs.
* Identifies the solution, design the plan, and prepare required documents
* Adheres to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions.
* Provides resolution and implementation support, as needed, to other Suppliers and Bank teams.
* Ensure new systems are monitored at the right level with alarming and ticket generation tested. Ensure additions and deletions are entered in the Bank's systems of record for designs and that monitoring systems are updated on a timely basis.
* Works with Bank teams and customers to ensure solutions are aligned with support requirements and that the transition and delivery of new systems or upgrades are seamlessly transitioned to production support teams and suppliers.
* Provides proper hand off of ticket/design and relevant details when necessary.

Required Job Skills:

* 3-5 years of experience directly managing Web Content Filtering/Proxy infrastructure in forward and reverse proxy configurations.
* At least 5 years of experience directly managing Network Security infrastructure and technologies such as firewalls, content inspection, malware inspection or similar.
* Advanced experience managing, configuring and troubleshooting Radware Alteon and FireEye malware inspection technologies.
* Advanced network troubleshooting skills including taking and analyzing packet captures, policy traces, reviewing logs (preferably in Splunk).
* Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.
* Advanced networking troubleshooting and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Socks, etc.)
* Excellent customer facing communication skills in English, customer support and knowledge of ITIL best practices.
* Knowledge of authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active Directory.

Desired Job Skills:

* 6-8 years of continuous expertise in Network Operations, Information Security, Cyber Security or similar Network Security fields providing Request, Incident, Change and Problem Management support.
* Experience in Bluecoat Director, Bluecoat Management Center, Bluecoat ProxySG, Bluecoat Analytics or BCAAA is a plus.
* Experience with Netskope is a plus.
* Strong analytical, troubleshooting and problem solving skills and ability to collaborate with other technical areas to define complex configuration designs.
* ITIL certification preferred.
* At least one professional level certification in Web Content filtering technologies, Network Security or Networks such as CCNA Security, CCNP, BCCPA, BCCPP, CISSP, CCSP, CEH, is desirable.

Posting Date: 06/20/2019

Location: Richardson, TX, BUILDING C, 2380 PERFORMANCE DR, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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