VIP Enduser Technical Support (NMMES)
Washington, DC

Job Description

Job Title: VIP End-user Technical Support

Job Code: 125311641

Job Location: Washington, DC

Washington Navy Yard

Imagine One is seeking a wide range of candidates, with all levels of experience, to serve as VIP End-user Technical Support for a large Navy support contract. Work will be performed at the Washington Navy Yard, Washington, DC.

Ability to work 6am to 2:30 pm

Experience Requirements:

* Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices
* Familiar with Navy Marine Corps Intranet (NMCI) NGEN workstation environment and processes
* Providing IT customer technical support on Microsoft operating systems and network services.
* Able to configure Microsoft Office user settings
* Proficient in resolving Microsoft Office issues
* DOD and DON Information Assurance and Computer Network Defense policies and directives
* DISA Common Operating Environment
* NMCI Enterprise Tool (NET) to and Move, Add, Change (MAC) requests
* Liaison between end-users and NMCI support.
* Management of Navy Marine Corps Intranet (NMCI) assets, peripherals and user accounts
* Install/configure software included in the NMCI Core Build
* Install/configure software that is not included in the NMCI Core Build
* Track, diagnose, coordinate help desk support for and assist in resolution of NMCI user technical problems
* Mobile device configuration management
* Must be eligible for SECRET DoD Security Clearance
* DoD 8570 Certified: Security+ CE
* Strong problem solving, priority setting, and collaboration skills
* Ability to communicate and explain issues to other teams
* Good verbal and written communications skills
* Strong problem solving, priority setting, and collaboration skills
* Ability to communicate and explain issues to other teams
* Good verbal and written communications skills
* Have ACTR experience with Navy

Educational Requirements:

* Associate Degree (AS/AA) or Bachelor Degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification
* A computing environment certification such as Microsoft Certified Professional (MCP)

Security Requirements:

* Must be eligible for DoD SECRET Security Clearance
* DoD 8570 Certified: Security+ CE

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master's degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee Owned Company!

EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.