Imagine One is seeking a wide range of candidates, with all levels of experience, to serve as VIP End-user Technical Support for a large Navy support contract. Work will be performed at the Washington Navy Yard, Washington, DC.
Ability to work 6am to 2:30 pm
* Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices * Familiar with Navy Marine Corps Intranet (NMCI) NGEN workstation environment and processes * Providing IT customer technical support on Microsoft operating systems and network services. * Able to configure Microsoft Office user settings * Proficient in resolving Microsoft Office issues * DOD and DON Information Assurance and Computer Network Defense policies and directives * DISA Common Operating Environment * NMCI Enterprise Tool (NET) to and Move, Add, Change (MAC) requests * Liaison between end-users and NMCI support. * Management of Navy Marine Corps Intranet (NMCI) assets, peripherals and user accounts * Install/configure software included in the NMCI Core Build * Install/configure software that is not included in the NMCI Core Build * Track, diagnose, coordinate help desk support for and assist in resolution of NMCI user technical problems * Mobile device configuration management * Must be eligible for SECRET DoD Security Clearance * DoD 8570 Certified: Security+ CE * Strong problem solving, priority setting, and collaboration skills * Ability to communicate and explain issues to other teams * Good verbal and written communications skills * Strong problem solving, priority setting, and collaboration skills * Ability to communicate and explain issues to other teams * Good verbal and written communications skills * Have ACTR experience with Navy
* Associate Degree (AS/AA) or Bachelor Degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification * A computing environment certification such as Microsoft Certified Professional (MCP)
* Must be eligible for DoD SECRET Security Clearance * DoD 8570 Certified: Security+ CE
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master's degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee Owned Company!
EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.
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