* Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames. * Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction. * Analytical, articulate, result-oriented and provide excellent follow-up. * Maintain accurate call logging and tracking into Helpdesk database. * Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.
Requirements:
* Degree in Computer Science / IT related discipline with at least 1 year related working experience. * Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply. * Fresh graduates with related field of studies are also encouraged to apply. * Possesses understanding and technical ability for Computers. * Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage. * Knowledge in Server / Storage / Network Switch will have an added advantage. * Applicants must be willing to work in Penang, Malaysia for minimum 2 years. * Able to speak in VIETNAM language is a MUST
Requirements:
* Degree in Computer Science / IT related discipline with at least 1 year related working experience. * Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply. * Fresh graduates with related field of studies are also encouraged to apply. * Possesses understanding and technical ability for Computers. * Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage. * Knowledge in Server / Storage / Network Switch will have an added advantage. * Applicants must be willing to work in Penang, Malaysia for minimum 2 years. * Able to speak in VIETNAM language is a MUST
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