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Viet Nam Technical Support Engineer 1
George Town, Pulau Pinang

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Job Description

Job ID R35857 Date posted Apr. 04, 2019

Responsibilities:

* Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.
* Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
* Analytical, articulate, result-oriented and provide excellent follow-up.
* Maintain accurate call logging and tracking into Helpdesk database.
* Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

Requirements:

* Degree in Computer Science / IT related discipline with at least 1 year related working experience.
* Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.
* Fresh graduates with related field of studies are also encouraged to apply.
* Possesses understanding and technical ability for Computers.
* Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.
* Knowledge in Server / Storage / Network Switch will have an added advantage.
* Applicants must be willing to work in Penang, Malaysia for minimum 2 years.
* Able to speak in VIETNAM language is a MUST

Requirements:

* Degree in Computer Science / IT related discipline with at least 1 year related working experience.
* Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.
* Fresh graduates with related field of studies are also encouraged to apply.
* Possesses understanding and technical ability for Computers.
* Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.
* Knowledge in Server / Storage / Network Switch will have an added advantage.
* Applicants must be willing to work in Penang, Malaysia for minimum 2 years.
* Able to speak in VIETNAM language is a MUST

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