Video Defect Coordinator, Project Delivery Analyst
Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …
Work you'll do
Deloitte is a key partner with the 2nd largest cable company in the US and is actively expanding its presence in the Technology Services division. As part of this expansion, we are seeking to hire Video Defect Coordinator for the Video team. The candidates at this capacity will closely work with our key client stakeholders at Director, VP level capacities in ensuring testing activities are carried out in a timely manner and a quality product is delivered. This role will be engaged in interfacing with various client teams and with onsite and offshore resources.
Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation.
Systems engineering professionals focus on key client issues that affect the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts.
* 3 years of professional work experience including 2 to 3 years of experience in cable domain with specific expertise on Video line of business
* Basic knowledge of cable and understanding of video - STB testing, Guide, Line Up and Entitlements
* Hands on experience in troubleshooting and triaging video related issues - front end, back end, middleware
* Experience in generating reports (defects, execution) from ALM/JIRA, presenting meaningful metrics to project stakeholders
* Drive defect triage calls, coordinate with various teams in ensuring defects are addressed in a timely manner
* Billing systems experience, specifically with ICOMS and/or CSG is another advantage
* Ability to work in a diverse, fast paced environment and effectively collaborate across teams
* Ability to juggle multiple projects and initiatives simultaneously
* Ability to understand impact of new requests or projects to current application interoperability and communicate impact to internal and external teams
* Effective Communication and Presentation skills
* Experience or has good understanding of Cable and Telco domain
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: E20ENGCACSCT002-USDC