This is a long term position in the Wilmington, mass area.
Local candidates preferred...details below.
CAI is seeking a Video conferencing specialist to provide audio/visual conferencing and multimedia support. Client has 40+ video rooms worldwide using predominately Polycom and Crestron equipment. Video conferencing is used in conjunction with Skype for Business and Zoom conferencing. The role does require excellent customer service skills.
* Provide initial setup and/or in room facilitation of executive or large conference calls * Provide initial troubleshooting for the Video rooms and equipment this could be from incident tickets or from analysis/monitoring data * Utilize tools to monitor and report on the video environment * Review daily incidents for Conferencing * Prepare monthly reports for the Executive Conference Coordinator * Involved in weekly checks of key rooms in MA * Involved in testing and proactively monitoring WW video rooms and equipment * Ability to test, troubleshoot and work independently to resolved customer incidents * Engage customers with bad or not good feedback on Video calls * Would need to interact with CIO and Executives on a limited basis * Would need to engage other members of IT more often L1 Service Desk and L3 Conferencing team
* Bachelor's Degree in Computer Information Systems, Communications or equivalent or 1 -2 years practical experience including audio/visual equipment use and set up * General help desk or customer service experience is a plus * Effective organizational, written and verbal communication skills * Analytical skills that you can apply in a 15,000+ global organization is a plus * Preferred but not required to have a general understanding of networking and an appreciation for security mechanisms * Ability to adapt to non-optimal situations * Preferred but not required to have an understanding of video conferencing technologies
* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
610 530 5051
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