Job Directory Video conferencing Support Specialist

Video conferencing Support Specialist
Wilmington, MA

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Job Description

CAI is looking for Video conferencing Specialist.

This is a long term position in the Wilmington, mass area.

Local candidates preferred...details below.

CAI is seeking a Video conferencing specialist to provide audio/visual conferencing and multimedia support. Client has 40+ video rooms worldwide using predominately Polycom and Crestron equipment. Video conferencing is used in conjunction with Skype for Business and Zoom conferencing. The role does require excellent customer service skills.


* Provide initial setup and/or in room facilitation of executive or large conference calls
* Provide initial troubleshooting for the Video rooms and equipment this could be from incident tickets or from analysis/monitoring data
* Utilize tools to monitor and report on the video environment
* Review daily incidents for Conferencing
* Prepare monthly reports for the Executive Conference Coordinator
* Involved in weekly checks of key rooms in MA
* Involved in testing and proactively monitoring WW video rooms and equipment
* Ability to test, troubleshoot and work independently to resolved customer incidents
* Engage customers with bad or not good feedback on Video calls
* Would need to interact with CIO and Executives on a limited basis
* Would need to engage other members of IT more often L1 Service Desk and L3 Conferencing team


* Bachelor's Degree in Computer Information Systems, Communications or equivalent or 1 -2 years practical experience including audio/visual equipment use and set up
* General help desk or customer service experience is a plus
* Effective organizational, written and verbal communication skills
* Analytical skills that you can apply in a 15,000+ global organization is a plus
* Preferred but not required to have a general understanding of networking and an appreciation for security mechanisms
* Ability to adapt to non-optimal situations
* Preferred but not required to have an understanding of video conferencing technologies

Physical Demands

* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
* Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
* Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

610 530 5051

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