Job Directory GreatCall Usage Analyst
GreatCall

Usage Analyst GreatCall
San Diego, CA

GreatCall provides mobile health and safety solutions for older adults and their family caregivers.

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About GreatCall

Job Description

POSITION: Usage Analyst

DEPARTMENT: Billing (350)

REPORTING SUPERVISOR: Senior Manager, Billing Operations

DIRECT REPORTS: No

FLSA: Exempt

EMPLOYMENT STATUS: Direct Hire

TRAVEL REQUIREMENTS: Not Applicable

SCHEDULE: Standard business hours

ABOUT THE TEAM

The Billing Operations Group is passionate and driven to succeed in delivering exceptional quality and service to our wireless customers. This team's main responsibilities include managing the order and/or provisioning module of the billing system. They work closely with other divisions within Billing Operations as well other departments at GreatCall (Customer Operations, SWDEV/SQA, Sales and Logistics).

ABOUT THE JOB

As a Usage Analyst, your primary responsibilities will be to reconcile the usage and unbillable records. This individual will also support Software Release Testing and will also be the point of contact for all usage related questions from Billing Operations, Financial Services, Customer Care and the Fraud Team. In addition, the Usage Analyst will be responsible for management of Product Catalog, supporting new promotions and updates as well as managing the migration and optimization process. Lastly, this individual must be able work independently, manage projects, collaborate with other departments, and prioritize work load to hit deadlines with minimal guidance.

RESPONSIBILITIES

* Reconcile all usage records daily, as well as proactively reviewing the process and creating efficiencies where possible
* Support and provide guidance to the Billing team on monthly billing cycle usage validation issues, questions or updates
* Validate usage notification process is completed successfully daily
* Field usage questions from the Billing Operations, Financial Services, and Fraud teams
* Manage product catalog within CostGuard including setup, validation, and deployments during business and after hours
* Meet with Training, Marketing, and Logistics bi-weekly to review upcoming launches and promotions to ensure all the set up is complete and teams are on track for deployment
* Collaborate with SW Development Team and Data Services Team for enhancements or updates to migration and optimization tools including defining requirements, testing, and weekly processing of batch files
* Support software testing by defining and executing test cases and providing status to QA Manager and working with Billing Vendor on solutions for issues that are identified
* Conduct data mining and report analysis and development for Billing, QA, Orders & Support, and Finance teams by meeting with individuals to determine the business need and define criteria and output
* Independently prioritize work load; including defining tasks and determine schedule to complete project
* Other duties as assigned

QUALIFICATIONS

Education: Bachelor's degree preferred or equivalent experience

Experience:

* Minimum 2 years of experience in usage analysis, reporting analysis, or financial analysis required
* Prior experience within the telecommunications or wireless industry preferred

Knowledge/Skills/Abilities:

* Computer skills including typing and prior experience using Microsoft Office Suite
* Proficient in SQL
* Proficient in SQL Server 2005 and 2008
* Proven ability to be an analytical and critical thinker
* Strong organizational skills and attention to detail
* Ability to work well in an environment with competing demands
* Ability to learn quickly on the fly

Personal Attributes:

* Action oriented
* Customer focus
* Decision making skills
* Drive for results
* Functional/Technical Skills
* Problem solving skills
* Time management skills
* Written communication skills

About GreatCall

GreatCall provides mobile health and safety solutions for older adults and their family caregivers.

Headquarters
Size
678 employees
GreatCall

10935 Vista Sorrento Pkwy #200

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