(USA-WA-Seattle) Workflow Tools and Systems Lead, Cloud Support Google
Seattle, WA

Job Description

The Engineering Support team in Google Cloud helps customers solve technical problems. Our team engages customers across the globe through online communities, social outreach, and 1:1 support. Our team is the face of Google to many customers, and our team provides customers with an innovative approach to support.

As the Workflow Tools and Systems Lead, you will partner with workflow leads and technical leads to build tools and automated workflows to make effortless experiences for our customers. You will focus on finding and implementing improvements that help our agents diagnose customer issues, including case handling workflows, guided workflows, launch management, and case automation. You will also work with a variety of partners to drive best practices, consistency, and scale within the business.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life.