(USA-WA-Kirkland) Manager, Google Cloud Technical Solutions Engineering Google
Kirkland, WA

Job Description

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Google Cloud business and in bringing our product portfolio into companies around the world.

As a Manager of Google Cloud Technical Solutions Engineers, you'll develop team members into skilled troubleshooting experts and cross-functional leaders who not only diagnose a wide variety of G Suite problems within minutes, but also treat each problem as an input for product innovation.

You'll be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible.

You'll build relationships with leaders in G Suite Software Engineering, Product Management and Site Reliability Engineering which will allow you to increase instrumentation and supportability on the platform, increase the product suite's self help capabilities. You're expected to become a trusted source of data-supported customer feedback. You'll lead excellent operations within the team, with a focus on reliable execution. You will also lead a functional area across the global team.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life.