The Cloud Support team helps customers solve technical problems with excellent customer care. As a Partner Operations Manager, you'll be part of a team of partner managers that work directly with strategic alliances, technology partners, resellers, managed service providers and their customers to apply Google Cloud technology to deliver excellent customer care. In your region of operations, you will work closely with customer- and partner-facing teams to build an excellent partner support experience across all partner types and their Google Cloud customers.
Your ability to identify and create technical and process integration points with partners and customers is crucial in helping to grow our Google Cloud business and bringing our product portfolio into companies both big and small around the world. This will require you to work closely with Cloud Support teams and our partner teams to onboard and develop partners to deliver fully-managed support services to Google Cloud customers. You will handle sensitive partner escalations by combining business acumen with technical assessment skills. You will also be the "voice of the Partner" within the Cloud Support organization to help identify key trends in partner and customer needs.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life.
Google is a multinational corporation that specializes in Internet-related services and products.