Job Directory Google (USA-NY-New York) Capacity Planner, Cloud Support

(USA-NY-New York) Capacity Planner, Cloud Support Google
New York, NY

Google is a multinational corporation that specializes in Internet-related services and products.

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About Google

Job Description

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google's global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Engineering Support team in Google Cloud helps customers solve technical problems with a focus on them. We engage customers across the globe through online communities, social outreach, and 1:1 support. Our team is the face of Google to many customers, and we want their Google support experience to redefine support and reset the standards, just like Google's products do, with an innovative approach to support. The Outsourcing Solutions and Vendor Programs team's mission is to scale and simplify our operation to satisfy business needs by creating customer-focused solutions, while inspiring and enabling others to do the same. We're focused and committed to evolving the way we outsource work to scale Engineering support to meet our customer's demands.

As a workforce program manager, you will lead and manage the process by which we ensure the right case goes to the right person every time. You will lead staffing, growth, and productivity conversations globally with vendor program managers and team managers. Your projects and impact often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life.

About Google

Google is a multinational corporation that specializes in Internet-related services and products.

10001 employees

1600 amphitheatre parkway

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