Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. The Support Experience team is responsible for optimizing the experience at scale for customers who need support services across all Google Cloud products (i.e., Google Cloud Platform, G Suite, devices, Android/Chrome and Maps). We understand the user's journey and work with various operational teams to design and deliver processes and tools that are simple to use so that our users can find what they need.
As a Business Process Analyst, you will help us drive requirements to improve Google Cloud Support products/services to deliver an excellent support experience.
In this role, you'll use BPM notation in designing process flows, creating business requirements documents and use cases, reviewing and documenting existing workflows/processes/systems, identifying inefficiencies, root cause analysis, leading design reviews and optimization sessions, and developing action-driven recommendations with project managers for cross-functional leaders.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life.
Google is a multinational corporation that specializes in Internet-related services and products.