Job Directory Google (USA-CA-San Francisco) Case Process Lead
Google

(USA-CA-San Francisco) Case Process Lead Google
San Francisco, CA

Google is a multinational corporation that specializes in Internet-related services and products.

Companies like Google
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About Google

Job Description

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google's global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Engineering Support team in Google Cloud helps customers solve technical problems by focusing on our customers. We engage customers across the globe through online communities, social outreach, and 1:1 support. Our team is the face of Google to many customers, and our team works to provide a Google support experience that redefines support and resets the standards with an innovative approach to support.

As the Case Process Lead, you'll partner with Google Cloud Platform's global support team to standardize and improve case handling processes to deliver an excellent experience to our customers.

Day-to-day activities include data analysis to identify opportunities and find root causes, managing projects with partners globally, working teams through brainstorming sessions to find innovative solutions to complex problems, ensuring that the case handling playbooks are updated, and communicate updates to stakeholders.

About Google

Google is a multinational corporation that specializes in Internet-related services and products.

Headquarters
Google
Size
161659 employees
Google

1600 Amphitheatre Pkwy

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.