Job Directory Google (USA-CA-Redwood City) Tools and Systems Program Manager, Google Customer Solutions

(USA-CA-Redwood City) Tools and Systems Program Manager, Google Customer Solutions Google
Redwood City, CA

Google is a multinational corporation that specializes in Internet-related services and products.

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About Google

Job Description

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with strong day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

The Vendor Strategy and Operations Team provides a central vendor management strategy and framework enabling Google Customer Solutions (GCS) to scale operations globally in a sustainable and efficient way.

As a central team, we provide business critical insights to shape the engagement strategy of our global vendor salesforce and ensure alignment of goals and execution as we grow the business. Team members are experts in business strategy and operations, are analytical and strategic, as well as highly pragmatic and results-oriented.

As the Tools, Systems and Security Program Manager, you will be partnering with GCS vendor partners, program managers and tool owners to ensure that our teams have the tools in place to streamline their workflows for maximum efficiency.

You'll capture feedback, help design solutions and coordinate rollout and implementation to ultimately drive efficiencies, lower costs, and improve the performance of our vendor teams. You will need to work extremely well cross-functionally and have excellent stakeholder management skills. You will be a effective communicator, able to engage with leadership within Google. Additionally, you will often work across offices, business units, time zones and hemispheres.

In this role, you will be responsible for designing and managing permissions and security for our vendor teams. You'll work closely with internal partners to develop desired security and privacy solutions, understand business drivers and design systems and solutions that scale appropriately and meet the needs of our different businesses. In addition to systems design, you will act as the liaison between the Telephony team and our Sales teams. You'll need to be knowledgeable about telephony and our customer support systems. As the liaison, you will understand business requirements, prioritize requests from multiple teams and support the teams' requests from start to finish. You will manage projects from conception to delivery and communicate with all stakeholders effectively.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. Together, we create and implement business plans broadly for all types of businesses.

About Google

Google is a multinational corporation that specializes in Internet-related services and products.

10001 employees

1600 amphitheatre parkway

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