Job Directory UNIX Production Support Lead

UNIX Production Support Lead
Plano, TX

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Job Description

Job Description:

* Candidates requiring visa sponsorship will not be considered for this position. This role is located in Plano, Texas only. It is not open to telecommuting or remote/virtual arrangements.*

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Unix/Linux system engineer with strong communication skills, excellent operational execution and troubleshooting skills, experience working within enterprise environments. You will be part of a team contributing to actively reducing the number of server vulnerabilities within the bank. The server patch management effort includes targeting, scheduling, patch installation, governance and reporting to drive risk reduction. This role is primarily focused on server patch installation and the associated communication, troubleshooting and improvement efforts that go along with that.

* You will execute and oversee server patching during specified maintenance windows using a variety of mechanisms and tools including BladeLogic jobs, custom scripts and perform manual updates where required on more complex systems
* You will execute pre-checks to help ensure successful patching events and post-checks to ensure system stability and configuration consistency
* You will communicate regularly with application production support teams, platform engineering teams and level 3 systems operations teams
* You will troubleshoot and resolve patch and server failures and escalate where needed. The person must be able to quickly identify network or infrastructure related problems and manage the remediation/escalation. This resource serves as a bridge in explaining symptoms and troubleshooting performed to global operations teams if necessary.
* You will develop scripts within BladeLogic to automate operating system patching and updates across multiple systems
* You will document and maintain operational procedures
* Responsible to develop a close partnership with Global Markets client support teams and have a working knowledge of their applications.

Required Skills:

* Qualification:- B.E. or B.Tech/M.Tech or equivalent working skills
* 5+ years of experience with Red Hat Linux 6.x, 7.x OS & Kernel, experience with Solaris
* 5+ years of experience working with servers in an enterprise environment consisting of 1,500 or more servers
* Ability to work weekends
* Excellent attention to detail to follow documented procedures, ability to continually offer suggestions to simplify and improve procedures
* Experience and complete working knowledge of operating system base health/welfare and x86 midrange IBM, HP, Dell hardware troubleshooting.
* Experience in diagnosing, researching and resolving system platform related issues



Desired Skills:

* Scripting - Ansible, Perl, Shell, Python
* Experience with VCS & RHCS clustering solutions for Redhat Linux
* Experience with PXE, 10/40GB, Mellanox, SolarFlare Products and Technology



Posting Date: 07/01/2019

Location: Plano, TX, BUILDING C, 7105 CORPORATE DR, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 2nd shift

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