Job Directory Unified Communications Engineer

Unified Communications Engineer
Rockville, MD

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Job Description

Job Description:

The HHS DCIO at Leidos currently has an opening for a Unified Communications Engineer to work in Rockville, MD office.

Primary Responsibilities

Provide ongoing engineering support for the customer UCC solution. The UCC solution integrates Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and Web and Video Conferencing services to streamline how HHS users and customers communicate and collaborate regardless of location.

Support the planning and refresh of government-furnished UCC assets based on the customer's standard refresh cycle.

In conducting UCC Engineering Planning:

Maintain a working knowledge of emerging trends in the UCC industry as a whole.

Develop and deliver recommendations for improving the current UCC architecture and technology solutions that best meets the customer's business requirements.

Based on approved government approved recommendations, develop and deliver a product roadmap for the UCC solution detailing a time-phased implementation path for government approved architecture and technology future feature sets for UCC migration from current to target state technology.

For all approved UCC migration projects, deliver a project plan of activities, milestones, and timelines project completion.

In conducting UCC Engineering Design and Implementation:

Design, develop, test, and support implementation of approved changes to the UCC architecture and technology.

Support the deployment, management, communication, and reporting on activities related to government-furnished UCC technology refresh equipment; deliver a monthly status report.

Produce a UCC Training Plan that describes the training method, delivery, schedule and curriculum, and the required materials and resources, for customer review, comment, approval, and signoff. The Government will provide comments, which shall be incorporated in the final Training Plan.

Upon government approval of the UCC Training Plan, develop UCC instructional training content suitable for delivery using in person classroom and online, a web-based methods. Provide to the customer both the draft and final training deliverables in MS Word format, and any required briefings/presentations in MS PowerPoint format.

Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve relevant incidents and problems to include logging and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This shall include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly.

The Contractor shall deliver a root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs.

The Contractor shall ensure all UCC deliverables, documentation, and artifacts adhere to the HHS EPLC policies, processes, and templates.

Basic Qualifications

Bachelor's degree or equivalent and six (6) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, four (4) years of general experience is required. With a PhD, two (2) years of general experience is required.

Preferred Qualifications

Candidate must have significant experience in designing, building, and operating Cisco Unified Communication and Telepresence systems in a large production environment and must demonstrate a strong understanding of related technologies. Candidate must be able to design, configure, troubleshoot and document at least several of the following as they relate to collaboration solutions:

* Cisco Network Infrastructure including basic configuration of routers and switches, QoS, PSTN SIP Trunks, and MPLS
* Cisco Unified Communication Call Manager and Session Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco WebEx Meeting Server, and Cisco Unified Endpoints
* Cisco Unified Computing Systems
* VMware products including Esxi, vCenter, and vSphere
* Cisco Telepresence products including Cisco Telepresence Management Suite, Multipoint Control Units, Video Communications Servers, Expressway Core/Edge, ISDN Gateways, Telepresence Servers, Cisco Meeting Server, and Cisco Telepresence endpoints.
* BS degree from an accredited university
* CCNP Collaboration certification is expected. CCIE Collaboration is preferred.
* Must be a US citizen

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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