Training and Support Specialist
Richardson, TX

Job Description

About the Company

Celebrating the 34th year of serving our customers, we have the rock-solid foundation of an industry leader with the passion and spirit of a start-up. We believe in an entrepreneurial workplace, where ideas are encouraged and initiative is rewarded. This position is based in our Richardson, Texas headquarters.

HBS Systems offers a generous compensation package including the following:

* Open PTO Policy
* Free On-site gym
* Casual dress code
* Company lunches and events
* Paid Holidays
* Medical, dental, vision insurance
* 100% Company-paid life insurance, and Long-Term Disability insurance
* 401(k) retirement plan

Founded in 1985, HBS Systems is the leading provider of systems and software to dealerships in the Agricultural, Construction and Industrial equipment industries. Over the past thirty-one, thousands of equipment dealerships worldwide have trusted HBS Systems as their partner in technology. HBS Systems is headquartered in Dallas, Texas with a Canadian office located just outside of Toronto, Ontario.

Would you enjoy working for a dynamic, profitable, growing company where your strong accounting background and customer service skills can make a difference? Do you like to solve problems and teach others? Do you like to travel and see new parts of the country? If so, HBS Systems has an opportunity for you.

Position

HBS Systems is seeking qualified candidates to train and support our clients on our Dealership Management System software. Our packaged software includes Point of Sale Invoicing, Inventory Management, Full Accounting (A/R, A/P, General Ledger, Payroll), Service and Rental modules.

The Training and Support Specialist identifies customer business needs, advises and assists the customer in implementing solutions by serving as an intermediary between customer's business and software developers. Trains customer and staff regarding implementation, upgrade and ongoing use of customized software systems. Handle customer accounts, incoming support calls, troubleshoot reported issues, and provide assistance/training via the phone and at the client locations.

Requirements

* Must be willing and able to travel overnight. 25% - 50% travel required
* Ideal candidate will have a strong accounting or parts inventory background
* Previous experience as a bookkeeper for small business or managing a large parts inventory is preferred.
* Must possess proven customer communication and interaction skills with the ability to build rapport quickly and courteously.
* Must be able to work independently with little supervision and also as part of a team
* Must have clear oral and written communications skill
* Agricultural, Construction, Truck, Auto or Power Sports Dealership experience helpful
* Proficiency with Microsoft Office applications (e.g. Word, Excel, Outlook)
* Bachelor's degree or equivalent work experience preferred

The pay rate is between $45,000 and $48,000 annually.

EEO Employer