GDIT is currently seeking a talented Tier III Network Administrator with an active TS/SCI clearance to provide monitoring; maintenance and advanced support of voice; data; and/or video communications networks for the day shift. The successful candidate will be responsible for providing 3rd level resolution and customer support to all customer managed networks. Candidate must be able to accurately document; using customer outage tracking software; network and/or VTC outages is critical. The main tools utilized for this position at the Network Operations Cell (NOC) include: Putty; SharePoint; GEM; WhatsUpGold; Tivoli; Cisco IOS; Support Web Incident Tracking System; and various network monitoring/troubleshooting tools as required.
* Ability to identify; analyze; and resolve operating/hardware network system problems * Demonstrate network troubleshooting techniques and experience * Ensure compliance with network security policies and procedures. * Assist in the development of the policies and procedures as they pertain to the network environment. * Manage the Enterprise Network for resource availability. * Create and report all outage notifications and network related issues according to standard operating procedures. * Experience with BGP and OSPF routing protocols * Experience with both LAN and WAN troubleshooting * GEM experience for monitoring and configuration of crypto equipment * Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192). * Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above. * Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment. * Participate in engineering projects or upgrades as tasked by GDIT management. * Interface with vendors to ensure proper performance of tools and software packages. * Process Authorized Service Interruptions (ASI's) as directed by GDIT Management. * Provide After Action Reports (AARs) for Problem Management resolution. * Experience with programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors). * Provides system/equipment/specialized training and technical guidance to lower tier employees
* Interpersonal Skills * Communication skills - verbal and written * Listening skills * Problem analysis and problem solving * Attention to detail and accuracy * Customer Service orientation * Adaptability * Ability to work independently within a Team Concept * Ability to multitask in a stressful environment * Shift Work is required (work center is 24/7). * Must have a TS/SCI Clearance and the ability to obtain Poly.
Bachelor's Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
Security+ CE required
Network + (desired)
ITIL Foundations (desired)
5-8 years of directly related experience in network administration and support.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.