Job Directory Century Communities, Inc. (Nyse:Ccs) Tier 1 Help Desk Support

Tier 1 Help Desk Support Century Communities, Inc. (Nyse:Ccs)
Greenwood Village, CO

Century Communities is a company that operates as a builder of single-family homes, townhomes and flats.

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About Century Communities, Inc. (Nyse:Ccs)

Job Description

ESSENTIAL JOB DUTIES

* Provide phone user triage support onsite and remotely for hardware/software issues
* Setup, install and triage approved software issues
* Troubleshoot and triage desktop/laptop and printer issues
* Provide technical assistance to other support analysts as required
* Assist with maintenance of comprehensive system documentation
* Assist in evaluation and testing of software
* Provide application training to users

SKILLS/KNOWLEDGE

* Knowledge and experience in Windows 7, Windows 10, Microsoft Office products
* Knowledge of Active Directory, Networking, and mobile devices
* Knowledge of common desktop hardware
* Working knowledge of TCP/IP, DNS, Microsoft Exchange and/or Office365

REQUIREMENTS

* 6 plus months experience in a technology environment
* Hands-on software installation, testing, and training experience
* Excellent interpersonal and communication skills
* Analytical and problem-solving abilities, with attention to detail
* Strong customer-service orientation

Desired skills

* Experience with setup and configure new software
* Experience with Setup and configure new desktops/printers/devices
* Comp TIA, Microsoft or other IT industry certifications a plus
* This is an entry-level position. Ideal candidate has some experience/exposure through classroom experience, internship, or 6 months-1 year experience in a professional work environment.