Temporary Associate, Deskside Support Services
Boston, MA

Job Description

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Temporary Associate, Deskside Support Services to join our Digital Nexus technology organization for a two-month assignment.

Responsibilities:

* Deliver high-quality second-level service of the technology environment, manage Fusion incident tickets, and provide desktop services and asset management
* Provide intermediate-level network troubleshooting and services, desktop/laptop troubleshooting and services, and participate in IT process development and documentation efforts
* Oversee operating procedures, configurations, and documentation for local office hardware and software, adhering to national standards
* Pro-actively communicate with customers, from analysis through resolution, to keep them informed of status; provide follow-up upon resolution to ensure customer satisfaction
* Test and deliver patches, product releases, and other firm-supported upgrades and enhancements

Qualifications:

* Minimum one year of experience in Information Systems, supporting office technology and desktop support
* Bachelor's degree from an accredited college/university or equivalent work experience
* Experience in diverse infrastructure technologies including desktop, applications, LAN, WAN and servers with ability to provide hands on and remote troubleshooting, support and resolution of technology issues across several offices in a geographic area
* Ability to travel and provide on-call coverage on nights and weekends, as needed
* Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and team work; Ability to build productive relationships with peers
* US Citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.