Telerad Specialist
Carrollton, TX

Job Description

TASKS AND RESPONSIBILITIES:

* Effective management of the Unmatched queue in Ramsoft PACS, including management of all pending orders in Ramsoft.
* Responsible for researching and resolving missing interpretations from previous dates at start of their shifts.
* Follow established procedures and policies in order to responsibly monitor and account for all cases during the shift.
* Documents follow up efforts in the claim file in DDF.
* Monitors every verified claim to ensure verification with Ramsoft images.
* Escalates delays to appropriate leadership group.
* Burns study images to CD and mails to client.
* Prints films and mails to client as needed.
* Alerts regional dispatch team to any repeats that are documented by reading radiologists.
* Collaborates with Rely Radiology helpdesk as required.
* Responds quickly to email requests submitted to the Telerad inbox.
* Responsible for accommodating various special requests, honoring high priority facility orders, expediting urgent cases and conducting constant follow up.
* Must maintain a positive attitude in the office, when speaking to technologists, and when interacting with team members and clients.
* Must be able to provide detailed written documentation of issues that occur.
* Must be able to think critically and maneuver assets as required to satisfy client needs.
* Must promptly notify call center leadership of any issues that require assistance.
* Identifies and pursue self-improvement needs, eagerly adapts to changes when proposed.
* Perform other duties as assigned, assists when attendance issues arise within the office, and maintains positive attitude during crisis.

o Documents any escalation and reports any unresolved problems to the Call Center Supervisor and/or field operation supervisor.

o Takes client calls and handles account issues when applicable.

o Reports compliance events to appropriate authority.

o Executes additional tasks as may be required from time to time by management.

o Ensures escalation procedures are observed.