Telecommunications Analyst FirstCash
Fort Worth, TX

Job Description

Telecommunications Analyst

Position Summary

The Telecommunications Analyst Position reviews telecommunications bills for payment using Microsoft Access databases and Excel spreadsheets, maintains procedures on bill reconciliation. Analyst will work closely with telecommunications vendors thru daily correspondence, project management, and orders. Analyst will maintain inventory on all telecommunication lines and performs other duties as assigned.

Minimum Qualifications

* Expert Level in Microsoft Access and Microsoft Excel.
* Strong analytical and problem solving skills
* Knowledge of standard computer software packages to provide data for analysis by department manager.
* Demonstrate verbal and written communication skills to provide quality customer service to company personnel
* Strong work ethic, attention to detail, and quality conscious
* Ability to prioritize and successfully manage multiple tasks in a fast-paced team environment
* Strong organizational skills

Principal Accountabilities

* Reconcile bills for payment using Microsoft Access Databases.
* Create reports in Excel Spreadsheets
* Coordinates ordering, installation and disconnections
* Maintains company phone and cellular phone inventory and procedures by upholding policies, maintaining records, ordering, coordinating and installing phones, and investigating all billing issues.
* Logs problem calls and resolutions. Coordinates problem escalation to other IT staff and vendors. Communicates resolution to appropriate IT staff and system users.
* Maintains all voice-related documentation such as vendor contact lists, circuit inventory, and line inventory in SharePoint and other systems.
* Maintains contracts and notifies IT Operations Manager well in advance of contract expirations.

Helpful Qualifications

* Bilingual in Spanish
* SharePoint experience
* Power BI experience
* Telecom/IT related terminology

The right candidate must be self-motivated and able to work in a fast moving environment. Must be a team player and have excellent customer service skills. Candidates must be able to work independently with minimal direction or supervision, perform tasks under deadlines and be able to manage shifting priorities. Must be able to lift a minimum of 50 lbs.