Telecom Support Rep 1
Englewood, CO

Job Description

Provides quality support to customers by responding to their inquiries and resolving problems associated with proprietary applications and operating systems to assure the level of performance specified by the service level agreements. Isolates problem sources and works with the internal telephony, system operations, application development and vendors to resolve problems. Develops and maintains documentation of all problem management activities. Requires an understanding of the technical aspects of personal computers, central server operations, telephony equipment, on-line mailbox transmissions, internet, and interactive commerce capabilities.

Basic Qualifications

* One to two years of experience in software content, internet and system administrator activities

Preferred Skills/Experience

* Technical, trade or business certificate preferred
* Course work in telephony and/or applications programming is highly desirable
* Basic knowledge of distributed computing environment and internet
* Working knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
* Basic understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
* Strong planning and organizational skills
* Effective verbal, written and interpersonal communications skills