Technologist And Digital Producer University Of Washington
Seattle, WA

Job Description

As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for four consecutive years.

The University of Washington Tacoma is a growing, urban-serving university that is deeply invested in its local communities. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma's commitment to access and diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth. More information about UW Tacoma and its strategic plan can be found here.

The Milgard School of Business (MSB) is seeking a Technologist and Digital Producer with a passion for learning, a love for solving exciting technological challenges, a desire to create innovative and effective digital content, and the collaborative nature to support a variety of stakeholders. The Technologist and Digital Producer provides research-based, learner-centered program, project and course support, knowledge object development (e.g. setup software, create tutorials, processes, policies, procedures) and information systems/technology support to the Center for Business Analytics (CBA) programs [e.g. Virtual Big Data Analytics/Smart Digital Transformation Lab, community engagement data analytics projects, applied project showcases, analytics foundation bootcamp, digital badging, students, faculty and other researchers and digital (e.g. web, social media, mobile, handout, poster, newsletter, picture & video capture & editing) content design and development support]. Reporting directly to the Director of the CBA, the person in this position will regularly communicate with the Director and the Administrator of the MSB.

Responsibilities include:

VIRTUAL BIG DATA ANALYTICS/SMART DIGITAL TRANSFORMATION LAB DESIGN, DEVELOPMENT & MANAGEMENT

* Design, setup and manage CBA's Virtual Big Data Analytics and Smart Digital Transformation Lab in a Cloud Computing Environment (e.g. Microsoft Azure, Amazon AWS, Google Cloud, IBM Cloud);
* Develop and support the creating of training materials, promotional materials, technical support, and computer tutorials and guides to support student, faculty and staff learning;
* Create design documents that describe business needs, audience needs, high level tasks, delivery content, supporting materials, copyright and evaluations/assessments;
* Monitor and maintain computer systems and networks, and necessary licensing agreements;
* Provide technical support to the MSBA, undergraduate and professional education students, faculty and business community and respond to their queries in a timely fashion;
* Provide technical support to MSBA students;
* Set up and/or assist new accounts for student users;
* Set up accounts for new staff/faculty users;
* Test new technologies;
* Offer regular online training support for students, faculty and staff;
* Communicate effectively with students that have various levels of technological skill and assist in their learning of new technologies;
* Work with students dealing with complex technology challenges, understanding policy and procedures, complete necessary administrative tasks as necessary.

DIGITAL CONTENT DESIGN AND MANAGEMENT

* Work closely with CBA staff, Milgard Information Specialist, UWT Marketing team, and program staff and faculty to develop multiple web content strategies that align with program, MSB and UWT goals;
* Collaborate with CBA staff and Milgard Information Specialist to assess digital content and web development needs;
* Work alongside the CBA staff and MSB information specialist to create content for various programs on different social media channels;
* Plan and execute a content strategy that drives high engagement;
* Create content marketing calendar to ensure regular content is posted to website throughout the year;
* Write entertaining and informative web search engine optimized content;
* Serve as leader for all content to ensure quality, clarity and consistency;
* Target keywords set by program leads and bring articles around them;
* Collect, monitor and analyze social and website metrics, and make improvements accordingly;
* Stay updated on industry trends and adjust the content strategy as needed;
* Manage the distribution of content across all channels;
* Repurpose content for different mediums including social media and video;
* Keep up to date with industry best practice and monitor content activities of competitors;
* Update all sections of the website including homepage and all other categories;
* Capture and edit of Creation of picture, video and sound content.

MANAGE DAILY OPERATIONS AND ADMINISTRATION

* Assist with quality assurance and develop evaluations for CBA Programs;
* Administers the CBA's Virtual Big Data Analytics & Smart Digital Transformation Lab;
* Work closely with CBA FOUNDATIONS faculty to create LMS platform, and supporting students as needed;
* Interface with students, faculty, staff and community concerning Center resources, activities and collaboration possibilities;
* Author high-level, engaging course design within the Canvas LMS, and provide high level LMS support to faculty and students;
* Manage students cloud usage, and create and maintain protocols for running analytics tools;
* Manage part-time resources such as student workers as needed;
* Develop status/progress report/project time log and present metrics data on a regular basis (e.g. weekly, monthly, quarterly, annually, etc.);
* Manage student group information;
* Maintain current knowledge of distance education trends, innovations, research and best practices;
* Coordinate online learning related events and training workshops, including event planning, scheduling, promotion, delivery, tweeting/blogging, recording, media archiving, etc.

RESEARCH

* Maintain current knowledge of data analytics trends, innovations, software solutions and best practices;
* Conduct pilot experiments with faculty and implement new data analytics and digital media solutions;
* Present the latest findings related to data analytics practice.

OUTREACH

* Represent the Milgard School of Business as a focus for data analytics and smart technology both internally and externally;
* Work closely with UW Tacoma and UW Information Technology, eLearning, library and other departments to promote data analytics;
* Interface with students, faculty, staff and community concerning Center resources, activities and collaboration possibilities;
* Interact with instructional designers from other schools and UW campuses and contribute to the Instructional Design and Faculty Support (IDFS) group among the University of Washington campuses.

Perform other duties and responsibilities as assigned.

Requirements:

* Bachelor's degree in Information Systems, Computer Science/Engineering, Design or Related Field
* Minimum 3 years of experience in information technology, computer science, computing, engineering, design or closely related field, preferably in a higher education institution.
* Demonstrated knowledge of learning and support computer systems, software and emerging data analytics and digital media technologies
* Experience with web site design and content editing (e.g. Drupal, Wordpress)
* Knowledge of database and data model development, and data collection, storage and analysis, SQL language, decision support systems, business intelligence design & engineering (such a Tableau, Power BI or Cognos).
* Experience with cloud computing solutions (e.g. Microsoft Azure, Amazon AWS, Google Cloud, IBM Cloud)
* Experience with the use of up-to-date technologies such as web conferencing, video development, lecture capture, web page editors, graphic software, mobile learning and copyright
* Excellent written and verbal communication skills, strong project management, needs assessment, time management, organization, ability to multi-task, work independently, detail oriented, networking, adaptable to change, and strong interpersonal skills
* Demonstrated ability to work independently and work a flexible schedule with some evening and/or weekend work
* Ability to work collaboratively in a dynamic, evolving environment
* Experience using computer programs such as MS Office Word, Access, Excel, Power Point, Cloud suite, SQL Database
* Must be comfortable with data and have an intermediate level proficiency with computer technology
* Must have a technical, logical thought process and excellent problem solving abilities
* An ability to prioritize multiple projects and delegate when necessary
* Must be precise, thorough and detail-oriented
* Ability and eager to learn new technology solutions (especially data analytics solutions)
* Ability to facilitate collaboration, support, and buy-in from a variety of stakeholders

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired Qualifications

* Master's degree in information technology, computer science or engineering or related field desired
* Creative mind with an ability to conceive interesting ideas for new content
* Experience with content marketing tactics and leading content marketing campaigns
* Proven understanding of tools for teaching, including emerging technologies
* Ability to stay abreast of the changing educational technology landscape
* Teaching experience is a plus
* Familiar with online education solutions
* Familiar with professional AV, web and multimedia development production.
* Familiar with the usability and accessibility guidelines
* Knowledgeable and experienced with appropriate hardware and software used in the creation of digital media including but not limited to MS Office Suite plus Project and Camtasia, Adobe Creative Suite, Visio, Adobe Captivate, Photoshop, web page authoring and social media platforms.

Application Process

Part of the application process for this position includes completing an online cover letter assessment, as well as the Work Authorization Assessment to obtain additional information that will be used in the evaluation process. The assessment(s) will appear on your screen for you to complete as soon as you select "Apply to this Position" on this job announcement. Once you begin the assessment, it must be completed at that time. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed and you will not be considered for this position until the assessment is complete.

Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.