Technician, IT Client Support Services (226 Days)
Dallas, TX

Job Description

QUALIFICATIONS:

* High School Diploma or equivalent (USA equivalent)
* One-year experience in Information Technology support services
* Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
* Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
* Knowledge in troubleshooting and resolving operating system and software issues
* Knowledge in troubleshooting and resolving technology hardware failures
* Strong verbal and written communication skills
* Knowledge of audio visual devices preferred
* Knowledge of TCP/IP and basic networking protocols
* ITIL V3 Certification preferred
* A+ Certification required
* Excellent customer service skills
* Excellent driving record
* Communicate verbally and electronically
* Use hands and fingers to handle or feel objects, tools, or controls
* Stand, move throughout the building and/ or to other facilities; reach with hands and/or arms; stoop, kneel, crouch, and/or crawl; and drive
* Occasionally required to lift or exert force of up to 50 pounds
* Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

BASIC FUNCTIONS:

* Support campus-based technology users
* Escalate system disruptions of campus technology services to appropriate technology tier II department
* Train campus principals, teachers, and staff as required
* Support special events at campus and other district locations
* Support computers, mobile devices, digital A/V equipment and peripherals
* Support instructional software applications
* Support quality control on vendor projects
* Attend training and meetings as required
* Follow attendance policy as assigned by supervisor
* Perform other functions that may be assigned by Client Solution Department and/or supervisor
* Follow all rules, regulations, and policies of DISD

Salary Minimum: $31,900

Selected individuals for Dallas Independent School District positions will be placed according to compensation guidelines. A campus-based employee may not assume a new position for which he/she was selected based upon the posting process until the end of the current semester, unless approved by the chief officer - Human Capital Management.

A security check and disclosure of family relationship information is required for all positions.

No telephone calls please.

EQUAL OPPORTUNITY EMPLOYER M/F/H

If interested apply online at www.dallasisd.org

Dallas Independent School District, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, gender expression, genetic information, or any other basis prohibited by law. The District is required by Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, The Americans with Disabilities Act, and the Age Discrimination Act of 1975, as amended, as well as board policy not to discriminate in such a manner (not all prohibited bases apply to all programs).