Field Service Technician
John Wayne Airport - SNA
SAVING LIVES AND MAKING THE WORLD A SAFER PLACE TO LIVE
L3 Technologies is a leading provider of a broad range of communication, electronic and sensor systems used on military, homeland security and commercial platforms. L3 is also a prime contractor in aerospace systems, security and detection systems and pilot training. Electronic Systems (ES), headquartered in Arlington, Texas provides a broad range of components, products, subsystems, systems and related services for military and commercial customers. We are a company of innovators, game changers, and entrepreneurs and embrace innovative and progressive ideas to advance our products for our customers.
Our Values are an integral part of who we are. We seek candidates who share our values:
We are a company of innovators, game changers, and entrepreneurs. As a prime contractor, we provide a broad range of communication, electronic and sensor systems used on military and commercial platforms across the globe. We embrace innovative and progressive ideas to advance our products for military and commercial customers. Electronic Systems Segment (ESS) is one of four L3 business segments, and provides a broad range of aerospace systems, security and detection systems, and pilot training.
CRITICAL REQUIREMENT: Must successfully complete all pre-employment screenings including credit.
Under general supervision, performs field service activities by installing, troubleshooting, maintaining and servicing x-ray and CT based security systems at customer sites. Typically handles routine products and/or problems able to perform these tasks without supervision, getting direction from higher-level technicians on more complex problems. Must be able to perform the essential duties and responsibilities with or without reasonable accommodation. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides support to regional customers by installing, troubleshooting, and maintaining x-ray and CT based security systems using built-in diagnostics and external test equipment. May work with customer via phone to identify operations/technical problems. Responds to customer complaints and questions. Sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions. Installs, repairs, and documents maintenance of equipment and other products. Replaces defective units/components as appropriate. Performs site acceptance tests and equipment/system acceptance. Assists with performing systems demonstrations and assists at regional trade shows.
EDUCATION and/or EXPERIENCE:
High School graduate. Two (2) to four (4) years' experience in customer service environment, preferably in high technology manufacturing industry. Must be computer literate and be proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.). Knowledge of MRP and CRM systems required.
OTHER SKILLS AND ABILITIES:
Must possess excellent communication skills with ability to exchange information and interface effectively with employees and/or customers clearly and concisely. Must have ability to perform multiple activities simultaneously and execute effectively under strict time constraints. Must be Bilingual/Spanish. Position requires a team player with professional maturity.
If you are excited about Saving Lives and Making the World A Safer Place to Live, Sharing our Values and Exceeding our Leadership Excellence Expectations, please introduce yourself by sending your resume to: L3 Careers
L3 Technologies, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. L3 provides equal employment opportunity for all persons, in all facets of employment. L3 maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected characteristic.
About L3 Technologies
L3 Technologies (formerly known as L-3 Communications) is a company developing pilot training, aviation security, night vision, weapons, maritime systems, and space solutions.