Technician 3 - Help Desk
Washington, DC

Job Description

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. Job Description SummaryTechnician 3 - Help DeskMAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.The Technician 3 - Help Desk position is responsible for responding to telephone calls, email, tickets, and personnel requests for technical support. Job Duties/Responsibilities:• Identify, research, and resolves technical problems• Document, track and monitor problems to ensure timely resolution within established SLA's• Assist in tracking and completing help desk tickets pertaining to application, networking, and systems problems and issues• Promote a high level of customer satisfaction through proper communication techniques, and respond with the appropriate amount of urgency to user problems• Correct application issues, solve network and security problems, and resolve common PC software and hardware problems.• Provide hardware support of PCs, Laptops, Servers, and Network devices, such as installing replacement hardware or upgrading hardware • Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals, Virtual Desktops/VMware, Workstations, Servers, Active Directory, Automated imaging solutions, PowerShell Scripting• Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in- depth diagnostics• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software• Work with other IT departments and vendors to resolve technical issues beyond the scope of the Sr. Tech position.• Perform other duties as assigned by managementEducation/Requirements:• High school diploma or GED required• Associate degree is preferred• Minimum 4 years of related work experience required• Excellent organizational, written, and verbal communication skills• Computer literate and familiar with desktop support procedures• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software• Ability to install and deploy Windows based computers• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint, VMware, Active Directory, Automation scripting/IBM Bigfix/Altiris, automation of MS patching for desktops• Knowledge of Internet Explorer software usage and configuration• Ability to work well independently and in a team setting• Adaptability, flexibility and ability to deal with ambiguity and change• Excellent attention to detail and good analytical skillsPhysical Requirements:• Ability to lift up to 40 pounds required• Frequent use of computer, telephone, and office equipment (copier, fax, scanner)

* SCA Job Profile Only

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.