Technician 2 - Help Desk
New York, NY

Job Description

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, we are entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. Job Description Summary-Responsible for responding to telephone calls, email and personnel requests for technical support. -This position is a part of our Technology Operations Center (TOC) responsible for the 24x7 operation of the MAXIMUS infrastructure. Shift needs may vary. -This will be for a 3rd shift schedule, working 3 and 4 days a week on 12 hour overnight shifts. -The shift days would be either Sunday-Tuesday or Wednesday-Friday, plus every other Saturday night. -Shift hours are 6:30pm-6:30am CST. So that makes rotating 36 and 48 hour work weeks.-Identify, research and resolves technical problems.-Document, track and monitor problems to ensure timely resolution.-Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.-Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.-Correct application issues, solve network and security problems and identify common PC software and hardware problems.-Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.-Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals.-Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.-Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.-Perform other duties as assigned by management.

* High School Diploma with 2-4 years of experience.
* May have additional training or education in area of specialization.
* Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
* Communicates more complex information, using job experience to anticipate and proactively address related questions.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.