Job Directory CDW Technical Support Technician - Configuration Services
CDW

Technical Support Technician - Configuration Services CDW
Eatontown, NJ

CDW is a company providing integrated information technology (IT) solutions to business, government, education, and healthcare customers.

Companies like CDW
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About CDW

Job Description

The Desktop Technicians take incoming calls/e-mails from cases generated by the Technical Routing Center. They are responsible for troubleshooting, solving customer problems, and properly following up with customers.

Key Areas of Responsibility

* Assist customers with technically sound solutions for their problems via phone, e-mail, fax, and E-share


* Provide excellent customer service on all support calls


* Update cases daily and ensure all cases meet call back guidelines


* Utilize all given resources to resolve customer problems


* Accept cases within the time limit determined by management


* Meet departmental productivity guidelines


* Implement and administer any desktop operating system in a network environment.



Responsibilities

* Perform Routing Agent essential functions


* Create CSR's and RMA's when necessary


* Stay current with the certifications needed to perform their job functions.


* Pull and push 21 to 50 pounds of force occasionally (0-33% of the workday), and/or 10 to 20 pounds of force frequently (0-66% of the workday); and lift up to 50 pounds on a less then occasional basis (0-10% of the workday)


* Stand and/or walk in combination for the duration of the workday



Qualifications

Minimum Qualifications

* Hold A+ and Network+ certifications or other technical certifications related to role


* Two-year experience in hardware and software



Other Required Qualifications

* Strong verbal and written communication skills


* Strong problem solving and analytical skills


* Ability to multitask effectively


* In-depth knowledge of IBM, PC and Apple computers, printers, monitors, software and basic networking


* Complete Microsoft Certified Desktop Support Technician (MCDST) certification or equivalent within three months in role


* Complete Apple Certified Help Desk Specialist (ACHDS) certification or equivalent within six months in role


* Must be able to work in other positions within Internal Services



Preferred Qualifications

* Current Microsoft Certified Desktop Support Technician (MCDST) certification or equivalent preferred


* Current ACHDS (Apple Certified Help Desk Specialist) certification or equivalent preferred


* Previous experience in computer configuration and repair center environment preferred


About CDW

CDW is a company providing integrated information technology (IT) solutions to business, government, education, and healthcare customers.

Headquarters
Size
9019 employees
CDW

75 Tri State International

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.