Technical Support Specialist I - Dallas, TX
Dallas, TX

Job Description

Technical Support Specialist - DealerTrack

Key Responsibilities

* The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions family of products
* Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products
* Maintains expert level knowledge of MotoSnap Solutions and Products
* Develops and maintains strong technical expertise in VinSolutions products and those devices and platforms upon which the products function
* Accurately logs all customer information in the CRM customer ticketing system
* Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
* Follow up skills
* Ability to handle and respond to multiple open issues
* Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
* Ability to work required shifts both independently and within a team organization
* Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications:

Qualifications

Education & Specialized Knowledge

* Associates Degree or Technical Certification required or equivalent work experience
* Customer oriented background
* Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
* Excellent oral and written communication skills
* Experience working in a team environment and assisting others as applicable
* Requires attention to detail and the ability to adapt to change
* Ability to type 40+ WPM

Preferred Qualifications

* Technical background preferred


* Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
* Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
* Follow up/follow through skills required
* Ability to handle and respond to multiple open issues
* Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

This is a pipeline requisition and the anticipated start date will be June 2019

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.