* The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions family of products * Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products * Maintains expert level knowledge of MotoSnap Solutions and Products * Develops and maintains strong technical expertise in VinSolutions products and those devices and platforms upon which the products function * Accurately logs all customer information in the CRM customer ticketing system * Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure * Follow up skills * Ability to handle and respond to multiple open issues * Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely * Ability to work required shifts both independently and within a team organization * Facilitate communication from Support Team to other departments as needed to complete Cases
Education & Specialized Knowledge
* Associates Degree or Technical Certification required or equivalent work experience * Customer oriented background * Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required * Excellent oral and written communication skills * Experience working in a team environment and assisting others as applicable * Requires attention to detail and the ability to adapt to change * Ability to type 40 WPM
* Technical background preferred
* Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs) * Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed * Follow up/follow through skills required * Ability to handle and respond to multiple open issues * Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
This is a pipeline requisition and the anticipated start date will be June 2019
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