Technical Support Specialist I - Dallas, TX
Dallas, TX

Job Description

Technical Support Specialist - DealerTrack

Key Responsibilities

* The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions family of products
* Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products
* Maintains expert level knowledge of MotoSnap Solutions and Products
* Develops and maintains strong technical expertise in VinSolutions products and those devices and platforms upon which the products function
* Accurately logs all customer information in the CRM customer ticketing system
* Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
* Follow up skills
* Ability to handle and respond to multiple open issues
* Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
* Ability to work required shifts both independently and within a team organization
* Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications

Education & Specialized Knowledge

* Associates Degree or Technical Certification required or equivalent work experience
* Customer oriented background
* Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
* Excellent oral and written communication skills
* Experience working in a team environment and assisting others as applicable
* Requires attention to detail and the ability to adapt to change
* Ability to type 40 WPM

Preferred Qualifications

* Technical background preferred


* Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
* Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
* Follow up/follow through skills required
* Ability to handle and respond to multiple open issues
* Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

This is a pipeline requisition and the anticipated start date will be June 2019