Job Directory Atos Technical Support Specialist
Atos

Technical Support Specialist Atos
Redmond, WA

Atos is a company providing consulting services and solutions.

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About Atos

Job Description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa $13.6 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Position Title:

Technical Support Specialist

Location:

Redmond, WA

Job Description:

The EBC Technical Support Specialist is accountable for providing premiere technical support to executive level customers and internal clients and vendors including but not limited to all aspects of setup and testing of audio/visual and IT desktop/mobile equipment in executive briefing rooms, customer demo systems and facility IT infrastructure, troubleshooting audio/visual, PC and mobile technical issues for customers and internal clients and other tasks as needed.

* Provide premiere technical support for all briefings, demos, special events and internal meetings
* Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems.
* Assist team members in monitoring and responding to email inquiries and support requests.
* Provide premiere technical support for all audio/visual equipment including but not limited to Crestron, Biamp, LED/LCD monitors, Laser Projectors and CMS systems.
* Daily maintenance and testing of audio/visual systems, demo systems, PCs, guest devices and hallway interactive displays.
* Contribute to and assist in driving a consultative environment with the client through R&D of Microsoft demo and audio/visual technologies.
* Record all issues, customer requests, project work and support calls into the ticketing tool.
* Maintain the facility technology according to top client standards.
* Adhere to the dress code and code of conduct.
* Able to conduct self and resolve issues in a highly professional manner with appropriate decision making skills based on the situation.
* Work cross functionally with other team members in areas of large events, IT support, data center support and other areas assigned by management.
* This role may require flexible work hours to cover the 6:00 AM to 7:00 PM building operation schedule.

Requirements:

* Minimum 1 year audio/visual support in a corporate environment
* Understanding of and ability to troubleshoot signal path for audio and video
* Must be able to read and interpret AV drawings
* IT skills
* Exquisite customer service and communication skills
* Team player
* Provide premiere technical support for a key demonstration space featuring multiple technology stories
* Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing audio/visual issues and problems.
* Assist team members in monitoring and responding to email inquiries and support requests.
* Demonstrated knowledge of fundamental computer hardware and network topology
* Daily maintenance and testing of briefing room audio/visual systems, PC's, guest devices and hallway interactive displays.
* Record all issues, customer requests, project work and support calls into the ticketing tool.
* Maintain the facility technology according to world class standards.
* Able to conduct self and resolve issues in a highly professional manner with appropriate decision-making skills based on the situation.
* Work cross functionally with other team members in areas of large events, IT support, Data center support and other areas assigned by management.
* This role may require flexible work hours to cover the 6:00 AM to 7:00 PM building operation schedule.

Preferred Experience:

* Formal training/certification in desktop and/or AV support, ie. A+ or MCSA/MCSE

Your Application

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities.

About Atos

Atos is a company providing consulting services and solutions.

Headquarters
Atos
Size
122110 employees
Atos

River Ouest 80, Quai Voltaire

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