Passionate about making a difference in the world of cancer genomics?
With the advent of genomic sequencing, we can finally decode and process our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of this data. We're on a mission to connect an entire ecosystem to redefine how genomic data is used in clinical settings. We are looking for a Technical Support Representative who will provide top-notch support to our external customers interfacing with Tempus products and platforms.
What You'll Do:
Field inbound technical questions via phone and e-mail ticketing system from providers & care teams
Assist with provisioning of access to our products and systems for customers (both Tempus and third-party-- think Okta, AWS & Aspera)
Delight customers by responding quickly and professionally to their requests
Conduct calls, webinars and screen-shares with customers of how to navigate our tools
Support our partners' informatics departments with transfers of large quantities of data via preferred FTP
Create how-to's and wiki's for Tech Support processes for quick reference
Analyze common customer requests and trends to work smarter
Document all communication and maintain appropriate records and maintain a database of client information
Required Knowledge & Skills:
BS in Computer Science, Information Systems or related field
Minimum of 2 years in a IT related field and/or relevant customer service role
Experience Installing and troubleshooting issues with software, including MS Office, Windows Server and SaaS products (Google Suite, Dropbox, etc)
Experience administering identity management products (MS Active Directory, Okta, etc)
Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
Proficiency supporting both Mac OS-X and Microsoft Windows
Ability to work in fast-paced, agile environments, including off-hours support if needed
Scripting language experience a plus (Powershell, Macros, Python, Powershell, C++, Java, etc.)
Previous experience in the healthcare sector a plus
Let your dream job find you.
Sign up to start matching with top companies. It’s fast and free.