We are looking for a person that will be accountable for an end-to-end process of providing excellent customer experience of Motorola services. A person with passion for technology, willingness to learn and flawless communication skills in English and German.
* To give second/third line technical support to both internal and external customers and become a subject matter expert on the Motorola Solutions devices product portfolio. * To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations. * Must be analytical in thought process. * Must be able to liaise between the engineering departments product and project teams as wells as external and internal customer coherently in written and spoken English and German * Participate in design reviews, feature and release content reviews providing a customer/user's perspective on the software solutions developed. * Use Motorola Solutions owned TETRA and LTE support system and devices to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future solutions advancements * The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely
About Motorola Solutions
Motorola Solutions is a data communications and telecommunications equipment provider.