Job Directory Motorola Solutions Technical Support Engineer (English & German Speaker)
Motorola Solutions

Technical Support Engineer (English & German Speaker) Motorola Solutions
Chicago, IL

Motorola Solutions is a data communications and telecommunications equipment provider.

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About Motorola Solutions

Job Description

We are looking for a person that will be accountable for an end-to-end process of providing excellent customer experience of Motorola services. A person with passion for technology, willingness to learn and flawless communication skills in English and German.

Main responsibilities:

* To give second/third line technical support to both internal and external customers and become a subject matter expert on the Motorola Solutions devices product portfolio.
* To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations.
* Must be analytical in thought process.
* Must be able to liaise between the engineering departments product and project teams as wells as external and internal customer coherently in written and spoken English and German
* Participate in design reviews, feature and release content reviews providing a customer/user's perspective on the software solutions developed.
* Use Motorola Solutions owned TETRA and LTE support system and devices to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future solutions advancements
* The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely

About Motorola Solutions

Motorola Solutions is a data communications and telecommunications equipment provider.

Headquarters
Size
17000 employees
Motorola Solutions

Heller International Building, 500 W Monroe St #4400

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