Technical Support Engineer
San Francisco, CA

Job Description

Our client is a growing fintech company in the heart of San Francisco that builds enterprise-level software for wealth management. Our software helps some of the leading financial institutions in the country empower more families secure their financial future. We are deeply committed to our award-winning company culture, where transparency, work/life balance and fun are top priorities. We like each other and we like coming to work each day!

As a technical support engineer you will be an integral part of supporting, operating and maintaining the platform which manages 60+billion in assets under management daily. You will be the key person in preventing and solving any issues that arise.

YOU ARE:

* Seeking a challenging opportunity where your contributions will make a difference to a larger team.
* Able to work in a fast paced environment with changing needs and requirements.
* A motivated self-starter who takes ownership of customer issues and follows them through to resolution.
* Able to work closely with Engineering and QA to prioritize and help test applications.
* Willing to work with our offshore team as a Tier 3 escalation Engineer.
* Able to write shell scripts in Bash or Python.

YOU WILL:

* Respond to support issues, answer customer questions and provide technical support via phone and email, and assist customers with use of our web-based software product.
* Join our Tier 3 support team to support our best-in-class cloud based enterprise wealth management platform.
* Tier 3 takes escalations from Tier 2 for more advanced troubleshooting and advanced analysis.
* Tier 3 also escalates issues further to Engineering, Systems Administration or Database Administration teams.
* Tier 3 works with Engineering to improve our application, via error logging and system monitoring, to support effective software solutions for our customers.
* Be on call on a rotation basis to support our live application system.

YOU HAVE:

* A BS degree in Computer Science or related fields or equivalent work experience.
* 3-5 years of java enterprise applications troubleshooting experience.
* Good knowledge of SQL.
* Excellent written and verbal communication skills.
* An ability to instill calm confidence and peace of mind for customers.
* Experience desirable, but not required:
* NoSQL databases such as Redis/Cassandra.
* Eagle Star investment accounting platform.
* RESTful web services.
* Desktop troubleshooting.
* Financial industry.

Andiamo is an Equal Opportunity Employer

Andiamo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Andiamo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.