Seek out, evaluate, recommend, and bring to fruition innovations and improvements to ADP Technical Publications' tools for preparation and delivery of maintenance and operating instructions. Coordinate with Sustainment Operations leadership in selection and management of enterprise-wide tools and processes.
Working independently, under general direction of the Technical Publications Manager, perform periodic inventory of department IT assets and unique software and update department tracking spreadsheets. Assist in diagnosing and resolving hardware/software problems/issues. The selected candidate will be able to lead the analysis of internal or external customers' needs as they pertain to Technical Publications Authoring Environment and Deliveries, and to determine equipment and software requirements for solutions to problems.
The candidate should be capable of assisting in development of customized solutions to resolve problems, coordinating updates with the Technical Publication User community, and verifying hardware/software compatibility. Individual must be a self-starter capable of effectively managing multiple tasks. Candidate must have strong computer skills and be able to work well within teaming environment. Frequent interface with internal company and external contacts is required. This includes supporting routine updates, major upgrades, and on-going maintenance and support of all software and hardware related to Technical Publications.
As a member of the Technical Publications team, this position applies established and innovative technologies to meet service and customer commitments. Position entails supporting break/fix incidents and supporting future project work. Successful interaction and teaming with EBS team members, management, and customers on technical issues. Applying technical expertise and teaming with other resources to develop and implement technical solutions to a wide range of complex problems.
Provides weekly written updates on status of open issues and projects. Documents Technical Publications Authoring Environment problems and resolution for future reference. Maintains technical documentation related to the configuration of production components (i.e. hardware, operating system, applications, management tools, etc.) including installation and troubleshooting instructions.
Must be a US Citizen. This position is located at a facility that requires special access.
Experience with technical publication tools and software.
Experience with database systems and authoring tools.
Experience installing, testing, troubleshooting, modifying or documenting various software products.
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