Technical Project Coordinator
San Francisco, CA

Job Description

The Technical Project Coordinator will play a key role within the Customer Services team. Responsibilities are varied and may include one or more of the following:

* Assist the Customer Support team with prioritizing defects, managing the workflow for resolution under the guidance of the Maintenance Team Leader.
* Manage regular client initiatives and maintain distribution lists and responsibilities for agreed deliverables
* Provide management reporting on resource utilization and defect backlog
* Schedules problem reviews and follows up on assigned actions.
* Plan, execute, and complete activities associated with projects that are typically short term and/or medium to high risk as well as combine low severity defects into client patch releases according to milestones and timelines.
* Effectively communicate defect resolution expectations to team members and stakeholders in a timely and clear fashion.
* Set and continually manage project expectations with team members and other stakeholders.
* Identify and manage project / release dependencies and critical path.
* Plan and schedule client release timelines and milestones using appropriate tools.

Key Skills & Required Qualifications

* Bachelor's degree or college diploma in a related field
* Minimum two years direct work experience in a Project Management project support experience including all aspects of process development and execution.
* Knowledge and understanding of project coordination: scheduling using project management software, such as Microsoft Project
* Intermediate Microsoft Office (Word, Excel, Outlook) skills
* Microsoft Visio experience
* Ability to navigate multiple application tools to search and find information
* Familiar with programming languages, including Java and HTML.
* Experience at working both independently and in a team-oriented, collaborative environment is essential.
* Outstanding problem solving and decision making skills
* Strong interpersonal, written and oral communication skills with high attention to detail
* Strong organizational, multi-tasking and prioritizing skills
* Must be able to learn, understand, and apply new technologies.
* Knowledge of ITIL / problem Management advantageous.