Amazon's network is at the heart of everything our customers touch. It empowers our e-commerce site, our Amazon Cloud Computing and Web Services (AWS), and the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops, delivers, and operates the network platform for all of Amazon and our customers.
This role requires a dynamic, large-scale and program management leader who can lead multiple initiatives across the globe. This leader is expected to drive business outcomes through different roles, sometimes supporting, sometimes leading, and having the ability to "roll up his or her sleeves" and jump in if needed.
Specifically, in this role you will be accountable for the forecasting, planning and management of all Networking Return Material Authorization (RMA)s. You will develop processes and mechanisms to ensure all RMAs are managed appropriately throughout the lifecycle.
Key responsibilities include:
* Working with stakeholders (deployment/engineering/procurement/logistics) to develop, implement, and operate the RMA program * Defining and digging into key quality metrics, then defining and implementing initiatives to drive improvements * Planning, monitoring and forecasting RMAs across the globe * Provide program progress reporting to leadership on regular basis
Amazon is a company operating a marketplace for consumers, sellers, and content creators.