Do you have a strong technical background? Do you like strategic thinking? Would you enjoy making the latest genomic technologies accessible to the users in whose hands they can be most impactful? As a Technical Program Manager 2 for the User Support function within Customer Solutions Development - Portfolio Management, you will engage customers across a range of fields and work cross-functionally to develop and deploy strategies for supporting key user types and workflows.
* Align with Marketing to understand the top target user types and associated workflows for in-development and on-market products * Engage representative customers across the globe to assess support needs * Participate in the product commercialization process to ensure these requirements are addressed in the global support strategy * Work with Field to identify and address support gaps gating the commercial success of on-market products * Drive the development and deployment of specialized support collateral * Support pre- and post-sales Field activities, such as workflow training and workshops
* Ph.D. or M.S. in life sciences with ≥ 3 years of commercial experience preferred; B.A. with an established track record in a pertinent role considered
* Familiarity with NGS / array-based genomics technologies * Excellent written / verbal communication and presentation skills * Strong interpersonal and listening skills * Analytical and problem-solving skills * Customer-facing experience preferred * Demonstrated ability to perform well on teams in both leadership and supporting roles * Willing to travel up to 15%
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at firstname.lastname@example.org. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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